Sometimes, You Just Need to Show up
The Importance of Business Coaching Services
As many of you know by now, Blue Collar Back Office was born out of our construction company. We have been operating a successful construction company since 2008. Are we the biggest builders in NJ? Far from it. We run a successful business that turns a profit and has had steady business growth year after year for almost 15 years now.
How Reliability Supports Business Growth
How do we do it? Mostly, we show up. We answer our phones. We reply to emails. We send out estimates that are clear and easy to understand, and we do it promptly. We communicate with our clients. We send out our invoices on time, and we keep detailed notes. None of it is rocket science. However, you might be surprised to hear just how hard it is to get someone to show up in our industry. And even if they do, the chances of receiving an estimate are not nearly as high as you would expect.
That is today’s topic – showing up. It is such a simple concept. In today’s economy, it is not as difficult as you think to set yourself apart from the competition, and that is stable and profitable. A lot of the competition is either unorganized or simply creates a company that doesn’t have the discipline and drive to follow through on their commitments.
Want to really set yourself apart from the competition? Not only show up, but show up ON TIME. When you make an appointment, keep it. If you can’t, communicate it to the people involved immediately. People understand when an emergency happens, and you email or call to say you need to reschedule the appointment you had booked for Tuesday at 2 pm. What they don’t understand, but will certainly remember, is when it is 2:10 on Tuesday and when they contact you to find out why you aren’t there (or on the Zoom or haven’t called, etc.), and you provide some vague excuse.
Business Coaching and Showing Up With a Positive Attitude
Want to rise above the competition that does show up and shows up on time? Show up on time WITH A POSITIVE ATTITUDE AND A PLAN. Come prepared and with knowledge that will help the client. Don’t act like you have someplace better to be, and you are doing them a favor by showing up. Don’t immediately go into a sales pitch without finding out what the client’s needs truly are.
You would be shocked to hear how many jobs we have done over the years simply because we followed those three simple steps. We have landed jobs where we know we were nowhere close to being the most cost-effective or having the best scheduling availability. However, we showed up with a positive attitude and a plan and were able to develop a trust with the client that not only would the job get done when we said it would get done, but it would be done correctly because we had demonstrated a commitment to our clients and our business through our responsible actions.
Business Coaching Services After Winning the Work
Once you have landed the work, it is time to implement all of those same strategies into how you run the job. Send out estimates and invoices in a timely manner. The amount of lost income we have captured for clients over the years is staggering. If invoices don’t get sent out, you don’t have a very good chance of getting paid. Schedule jobs realistically and communicate with your clients. It is much better to tell your client up front that you probably can’t get to their job for three weeks and then have the opportunity to call them after two weeks to see if they would be available to start sooner if something changed in your schedule, than to tell them you will be there next week and then delay them.
Simple Habits That Lead to Long-Term Business Growth
These simple steps are sometimes all it takes to rise to the top of your industry. Simply not sitting back and waiting for it to come to you, but instead going out and getting it is all it takes. This is not a magic trick. This is about making a commitment and putting in the work. Show up, and I promise you will see the positive results.